Urgent Complaint Regarding Delivery Order Issues

You sent I am writing to express my extreme dissatisfaction with the service I have received today while attempting to place an order through your platform. For over an hour, I have been attempting to place an order, encountering a persistent issue with the free delivery promo not functioning as advertised. Frustratingly, my efforts to resolve this matter have been met with further complications. I spent more than 30 minutes on a call with one of your agents, who, regrettably, demonstrated unprofessionalism throughout our interaction. Despite my considerable investment of time and effort, this issue remains unresolved, stretching over a total of three hours. Your team has been attempting to address what they've deemed a technical issue on their end, yet there has been no discernible progress. A callback from a manager regarding the possibility of compensating me with a free delivery have not been fulfilled. This situation is not merely inconvenient; it is distressing. Our evening plans hinged on the convenience of your delivery service, particularly as we are unwell and unable to venture out. Moreover, the well-being of my family, particularly my children who have gone without a meal due to these delays, is of paramount concern. I have logged numerous issues with your platform, each time hoping for a resolution that would restore my faith in your service. However, today’s experience has only exacerbated my frustrations. I implore you to rectify this situation immediately. Not only do I expect a prompt resolution to the technical issues plaguing my order, but I also request a thorough investigation into the conduct of your Customerservice agent. Furthermore, I anticipate appropriate compensation for the undue stress and inconvenience caused. It is my hope that you will take swift action to address these concerns and prevent such instances from recurring in the future. Your customers rely on your services, and it is imperative that they are met with professionalism, efficiency, and reliability. I await your urgent response and resolution to this matter.