Unsuccessful Delivery

I ordered food during my lunch at work,I then realised driver was not moving from their location after been sending messages on chat. After sometime he confirmed his motorbike broke, and he handed my order to a friend/colleague and will get it delivered. I waited for so long and ended up going over my lunch time, still my order was not delivered. Contacted them yesterday and was only offered a free delivery as compensation!. Worst case scenario today I received a written warning for going over my lunch! After waiting for a delivery that was not even delivered to me!