Unsatisfied-phobic customer

I am a first time buyer at Superbalist and a first-timer to online shopping in general. I've never believed in online purchasing and today I have been proven WHY.

I made my purchase, paid by card and paid delivery fee. Superbalist uses Mr Delivery as their courier- worst delivery service in SA!

Initially I filled in my home address, hoping it would be delivered the day it was scheduled for with no hassles as my husband was available the entire day. That never happened. An alternative address AND contact number was provided to make it easier for the courier service to deliver- still no delivery. I am unable to answer my cell phone whilst at work hence why an alternative contact was given. Mr Delivery failed to phone the alternative number and/or failed to deliver at the alternative address. My husband phoned the call centre to try and rectify the situation and again spoke to an agent who didn't know what he was doing (not surprised). Three days of grace was given for them to deliver but my faith wasn't restored. In fact, my phobia for online buying was encouraged. The only thing I 'received' on time was an sms saying the courier couldn't deliver. Well done to your notification platform Mr Delivery but boohoo to customer service and human interaction. Its sad to see how customer service in SA has gone from bad to pathetic- whether it be telephonically or face-to-face. I am utterly disgusted and disappointed that I could not receive a pair of shoes that I liked and could NOT find at any retail store. Sometimes it is not the company itself but it's partners and associations who gives it a bad name/image.

Sincerely, Unsatisfied customer.