Unsatisfactory

Both call centre agents I spoke with are extremely well spoken, friendly beyond question and obliging to assist, however neither were able to be of any service as both agents lacked the necessary knowledge regarding my queries. Whereby I would like to explicitly convey that the onus of knowledge, experties and training does not rest on the agents but on the company itself. I strongly advise that adequate information and better access to policies, terms and conditions as well as general procedures including protocol be made available to all your employees as a matter of urgency, seeing that it is distributed accordingly throughout the entire call centre. This occurrence was not only unpleasant but caused me extreme frustration. Please be sure to know that the sole purpose in customer service industry is to benefit customers by providing effortlessness.