Unprofessional service

On Friday 29/10/2021 I ordered Nandos online,l at Metlife Plaza, Kabega, Port Elizabeth, and Mr D was to deliver my food and my order had miss items. I'm still waiting for some form of response or feedback, atleast some sort of clarity and acknowledgement. I reported on Friday night to the review about their service,that my cool cooldrinks were not included in my order, as per receipt no. DFD***2. I did not get my daughter's Liqui-Fruit and my Stoney from Nandos and wanted to find out if the cooldrinks were not left in the s****** by mistake . My query needs to atleast be attended to, and the customer deserves good service. It's unacceptable to take someone's money and not account when they do not get the services paid for. Atleast have some decency to respond when one has a query.