Unhappy with service, or lack thereof and still haven't received my order

Good day... I hope you're doing well... I attempted to log a complaint regarding a delivery I did not receive and the agent basically dismissed me without even offering a solution whatsoever even though I had confirmed with our security that nothing was delivered or given to me at least. I communicated with the driver as he'd asked me to wait at the gate, which I did but only when he was close by because I was tracking him via the app. When I got downstairs I waited and nothing. I went back to work and when I logged the complaint I ensured I first confirmed once again with the guards that were present that nothing was delivered, we have two different guards so I wanted to make sure, also in case one of them saw the package collected by someone else. I can't recall the agent's name (the one who didn't even bother helping) because I've spoken to so many regarding the terrible service. Mind you this is after TWO consecutive horrible experiences. From missing items to expired food which you can see on your records... I keep having to chase and complain order after order when the whole service is supposed to seamlessly convenience. First it was a missing vape which I had to fight to be refunded for. THEN wrotten and mouldy cat food which once again I had to fight to get resolved. I had to reach out over ten times, you can check records if this comes across as untrue. Now my delivery wasn't delivered altogether? So in a nutshell it's money and time wasted once again

This is in regards to Order #GROC***