Unhappy customer - Forced to collect food that Delivery was paid for!

I am a regular customer with this as its really convenient to just get food delivered in my busy schedule.

On Sunday - 01/05/2022 I ordered Mc Donald's to my home as I was studying and my delivery was incorrect - no problem because mistakes happen.

Its how this was handled that I have a problem with!

I stood outside with the delivery guy for about 20 minutes while he tried to get answers on what to do - he ended up leaving me there and telling me to contact customer services to get my order sorted out by myself as he had to go and collect someone else's order.

I send through queries on the app and no one got back to me.

I ended up driving to the Mc Donald's myself and when I wanted to collect my food I was told the driver said that I took the incorrect order from him already - A lie!

The Manager at Mc Donald's was super helpful and I received my order but I have still till today - 03/05/2022, heard nothing from Mr. Delivery??

I expected some kind of communication at least?

Also I collected my own food so what happens to the delivery fee that was paid??