Unbelievable

I placed an order on MrDelivery and the order was prepared and the driver arrived to deliver the meal and was unable to deliver the meal because I had fallen asleep while awaiting the order. I completely take accountability of them struggling to reach me so the order wasn’t delivered. But my now my huge grievance is that the lady at call Centre when I called her 30 minutes after the delivery time told me in a very rude and unprofessional way that “just make another order”. HOW???? The billl for the food and delivery are separate. The food bill was for the restaurant and if my meal couldn’t be delivered then why I can’t I just be billed a delivery fee to get my meal even if cold? I mean you can’t forfeir your whole meal cause it’s two vendors you’re paying and you didn’t reject the food it’s that it couldn’t be delivered. What made the experience more appealing was the call Centre agent Unathi being rude to me. I’m sorry if she woke up on the wrong side of the bed but there is no excuse for shouting at me when I’m not even raising my voice trying to understand something especially involving MY MONEY!! I’m beyond disgusted at this. This is day light Roberry and I’m deleting my app right now