Unacceptable Service and Withheld Funds

Mr. Delivery Foods – Unacceptable Service and Withheld Funds

I’m extremely disappointed with the shocking service I’ve received from Mr. Delivery Foods. I made purchases on their app for Pick n Pay using my Wicode funds, totaling over R2600. The app voided the purchases and no order code was generated, but the money was still deducted.

Initially, I was told they couldn’t trace the funds. After numerous calls and messages, they finally admitted that two Wicode transactions were processed – confirming that my money was indeed taken. Since then, they’ve told me their “financial department” will reconcile and revert, but weeks have passed and I’ve been completely ignored.

Mr. Delivery was quick to take my money, but now they’re silent when it comes to accountability. This is unacceptable and feels like outright theft. No follow-up, no resolution, no urgency. Just silence.

If you’re thinking of using Mr. Delivery for Wicode-linked payments – beware. Their customer service is non-existent once things go wrong. I’m still waiting for my R2600 refund, and I’m now left with no choice but to go public.