Top tier support from Maaliek.I and Bonani.N

I went for a late night, quick order on Mr Delivery because I just got home from work on a Saturday night and didn't have the desire to make a whole chow for myself, Streetwise 3 coz Chicken is life. But the delivery driver decides to not keep his data on, so I can't track him, but I go outside around the time that he should be arriving and this driver speeds passed my house, possibly scared to stop coz there were a bunch of youngsters on the road, these guys do get ****** and stuff so I understand, but I'm angry because yoh there goes my food. Driver doesn't phone me or anything, marks the order as delivered, flip does that make me angry.

But being an employee in the e-commerce industry, I calm myself down and reach out to support on email, expecting to be contacted the next day, no 22:10 Maaliek.I responds, sorts my issue out, provides me with a promo code for half the order total. I appreciate this, but I don't think it's fair considering I didn't get my meal, so I say no, the delivery fee and everything needs to be refunded, leave it, this morning wake up and see a mail from Bonani.N to say that they have added the rest of the total to my Mr.D wallet.

This is 5 star customer support and not the first time Mr D. is on it. As an AWS employee who once worked in Amazon Retail support, I know the pressures and understand the processes, and I'm glad to see South African businesses reaching that level.