Title: Paid R260, Got Undercooked Chicken, Then Blamed for Complaining

I placed a full order via Mr D Food from Nando’s Suncoast totalling R260. The meals included: • 1x Quarter Chicken with wedges – my chicken was undercooked, rubbery, and unsafe to eat. • 1x Quarter Chicken with chips & a roll – chicken was dry, but the other person didn’t complain. • 1x Mac & Cheese – was fine.

I submitted a photo of the undercooked food in the bin and requested a refund for R86 (the value of my inedible meal). Mr D offered a R30 coupon, later updated to R50, and then finally refused to offer anything further.

What’s worse, I received an email from Lilitha.J, who dismissed my complaint by suggesting that my account has an “unnatural amount of similar complaints” instead of actually addressing the unsafe food I received and showed proof of.

I find this unprofessional, unfair, and completely dismissive of genuine customer issues. I’ve saved all the receipts, photos, and messages and I won’t be using Mr D again.