Third time order delaying for more than 3 hours

I have placed an order at 2m and it's now 5pm there's no movement, one agent **** and said there's a new driver, and the next agent knows nothing they keep telling me about escalating or canceling and a missing driver of which isn't my problem. I asked them to assign a new driver but nothing till now... The worst experience ever they are always late, and today it's just worse with these agents that don't even know their job asking me what should they do. I'm extremely disappointed