Theft still not dealt with

It’s festive season you must watched for kfc and Mr d they are ****ming people left right and center I made an order the food was never delivered because the driver was more an hour late I asked the to cancel and rend me, even in that call he was still late now they don’t wasn’t to refund me. DFD*** order they indicate they delivered and on top of that I gave a tip. Is this how you ***** from customers