The worst delivery service I have ever encountered on multiple occasions

Terrible customer service and delivery service. For the second time I have been charged for a delivery from Nandos that was never delivered. When contacting Mr Delivery they respond by saying they do not offer refunds on purchases not delivered to customers.

I paid over R200 including a tip for the driver and never received the food. When I contact the via email with images I then have different people from Mr Delivery sending me emails that they are investigating and never getting back to me.

The worst delivery service I have ever encountered.