BVdM
BRENDA Van der Merwe

1 reviews | Active since May 2017

10 May 2017, 12:19

THE WORST DELIVERY OPTION EVER!!!!!!!!!!!

<p>I ordered food from the "New" Mr D food from Barcelos Wierda Park for delivery to take place at our Office in Centurion. After I placed the order online I made payment with my card and about 5min later got the following message:</p> <p>"We're very sorry, Barcelos Wierda Park Centurion did not respond to your order.</p> <p>This may be because:</p> <p>They’re at peak capacity<br />Their tech is broken<br />They closed early and didn’t tell us<br />In the mean time, please place another order with a different restaurant, while we follow up with Barcelos Wierda Park Centurion</p> <p>You’ve been fully refunded.</p> <p>What happens now?<br /> Both your initial payment and the refund will be processed by your bank at the same time. This may happen later tonight or tomorrow morning, when your bank processes their payments.</p> <p>Don’t stress if you don’t see the refund immediately. While in most cases the refund should reflect within 24 hours, it may take up to 5 working days, in accordance with SA banking procedures. "</p> <p> </p> <p>Now I have to wait up to 5 working days before the refund will show in my account (which I do understand because of the bank that takes so long to clear the funds) and they want me to place another order at a different restaurant and pay again!</p> <p> </p> <p>How can they expect their clients to make payment for an order and then afterwards the order won't be delivered and a refund will be processed!!! And then they have the curtesy to ask you to a place another order at a different restaurant and what happens if this order also fails? YOU JUST GET ANOTHER REFUND BUT YOU HAVE TO WAIT FOR THE FUNDS TO SHOW IN YOUR ACCOUNT.</p> <p> </p> <p>They must first make sure that the order WILL BE DELIVERED BEFORE THEY ASK FOR PAYMENT.</p> <p> </p> <p>I WILL NEVER IN MY LIFE MAKE USE OF MR D FOOD EVER AGAIN!!!!</p>

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