Terrible/Unreliable

I am honestly appalled by the lack of service and feedback I received this evening. I have been waiting for over an hour for my food to be delivered and ended up having to go the the restaurant myself to order and collect the food. The app still says that my order is being prepared.The agent I spoke to at first, Zintle, advised that the driver was on his/her way to the restaurant. The second agent I spoke to then advised that Zintle had “****”. Very disappointed.