Terrible terrible service, won’t return my money

Last week on the 3rd of November I placed an order for supper at 18:12 from Pizza Hut Horizon Village (Terrible restaurant terrible service)I then went to shower and thought by the time I’m done my delivery would be on its way as it said food ready by 18:57 at 18:58 I log a query no response only until way after 7 log more and more queries and i only get responses much later I then try and call customer care or whatever and no answer either, then I get a response from one your agents saying it’s the restaurant who has caused the delay I call the restaurant (all calls on my expense waiting long periods of time) somebody answers and says she will check for me then puts the phone down and leaves me waiting and never comes back to the call. At this point I’m angry and it’s now 19:44 my daughter is starving and I’m receiving no help and response from Mr D I log more queries to cancel my order which is eventually done and money is paid into my wallet. I then do a wallet payout and it says I will be notified when it’s available in my account it is now the 11th and I have not received my money I’m very angry and i have lost all my patience with mr delivery, I have queried everyday and yesterday Neliswa tells me I need to send my bank statement at 8pm in the evening I then send her my account History which has all the information she needs from the day of Mr delivery purchase up until yesterday as I am unable to access my bank statement for November also doe she expect me to go to a bank at night to get statements!!!! She then replies and tells me I must google and find out how to get my statements otherwise she can’t assist me who the f does she think she is. I will not be sending any bank statements I want my money form Mr Delivery this is not my problem it’s yours!!!