Terrible Support, 9 days later and still no refund.

Money was deducted from my account for an order which did not complete successfully on the MR D Food app on the 28th of June 2020, as the order did not complete successfully I did not even get an order number to log the ticket with. I logged a Payment query with MR D Food's website support ticketing system on the 28th and on the 29th I was contacted by Aqueelah R from their Support team and was advised that the refund should reflect within 2 to 5 working days. On Friday 03 July 2020 I still had not received my refund so I followed up with Aqueelah R on email and requested an update on the status of my refund. It is now 07 July 2020 and I have had no further contact from anyone on their Support team and I still do not have my money refunded. Still waiting for someone to call me and assist with getting my refund!!!

I will definitely not be using this service again and I hope other people also realise how terrible their service is and stop supporting this.