Terrible service, order not delivered, no refund??

Numerous times now this year, I have had problems with my orders. Some orders have been extremely late (2 hours + from fast food places) and now recently, I ordered a pizza from Panarottis. The order was open for about 2 hours when suddenly I just got a message saying this food was delivered.

I had to then go out and buy food at 22h00 at night because my order was never delivered. In addition to that, I did not even receive a credit for my money!! I logged 3 tickets and not a single human response.

**** this terrible service and I will never be using your app or your services again!!