Terrible service by Mr Delivery, a Takealot company_Wrong food delivered and not rectified_Refund only in 5 days!!!

On 16 May 2018, I ordered food for dinner using Mr D for the delivery. The food was ordered from Doppio Zero, Pineslopes, Fourways. I was delivered food from Roccomammas. I immediately contacted the Bryanston branch of Mr D and was advised to take a picture of the food delivered and send via email. I was not given an explanation as to what had happened as i could not understand how the driver could deliver food from a restaurant I had not even ordered from. The lady on the phone (Aadila) kept saying she was sorry for the inconvenience but that as soon as I send the email she would ensure that the food order is replaced. I promptly advised her that this was not a replacement but rather a total fault by a Mr D driver as the food was ordered but never delivered. I sent the email at 20:25 and received a call back from Mr D at 20:49 advising that they are unable to place the order as there are no available drivers. This of course infuriated me. I was hungry and had paid for food that was not delivered and was not going to be delivered!!! The lady advised me that she would process a refund and that it could take up to 5 days for the money to be refunded. I couldn't believe this. I was now out of pocket, with no food and i have to wait 5 days to get my money back. I asked to speak to the manager (Jason) who was also of no help as he said the same things again and again to me. I insisted that I wanted a refund immediately and was told that according to their processes they would have to request the refund from their finance department and this process could take up to 5 days. He could not give me reasons for the terrible service nor could he give me reasons why there were no drivers available to get the correct food order to me. This is absolutely shocking service . I will never use Mr D again as they could not rectify a mistake that they made and I am left out of pocket for 5 days!!! Please think twice about using their delivery service. They are unable to sort out mistakes and have absolutely no control over their operational environment. If they did they would have been able to immediately rectify the mess they caused. As a company that is owned by Takealot, the management at Mr D need to re-look at their operational environment and the non-existent control they have over their drivers. Further just saying sorry to a customer who has paid for food, who has not not received the food and who has to wait 5 days to get her money back, is NOT ENOUGH!!!!!