Terrible Service and Unresolved Complaint - A Disgraceful Experience with Mr D

I am utterly appalled by the shocking level of service I’ve received from Mr D. After placing an order (DFD***) from Spur Mexico Milnerton, I was horrified to find glass embedded in my food and, a milkshake which was ruined. This is not only unacceptable but a serious safety concern. Naturally, I reported the issue through the app, expecting a swift resolution, only to have my account suspended shortly after. The reason for this suspension has not been explained, and I was left in the dark regarding the status of my complaint.

To make matters worse, when I reached out to one of your agents via your WhatsApp number, a certain "Vee", she ended the chat abruptly, claiming that Mr D had already emailed me regarding my issue. When I checked the email, it was a generic response, directing me to the website for more information. The only problem? I can’t access the website due to my suspended account!

Now, I am being told that Mr D will not refund me because the glass is a "foreign object". Let me make this clear: GLASS in food is a dangerous foreign object, and your refusal to acknowledge this as a valid issue is beyond reprehensible. I will not tolerate such negligence and am escalating this to the National Consumer Commission (NCC).

Mr D, you have failed your customers miserably, and I will make sure this is known to everyone.

*People, avoid this app and service at all costs!*