Terrible service

Dear Mr D Customer Support,

I am writing to express my deep dissatisfaction and concern regarding a recent experience with your service, which has led me to consider Mr D as the worst delivery app I have encountered. This complaint stems from a severe incident of food poisoning that affected my entire family after ordering from a restaurant recommended by Mr D.

On 8th of February 2025, I used the Mr D app to order food from ***ami sushi boksburg, which was suggested by your platform. Unfortunately, shortly after consuming the meal, my family and I began to suffer from symptoms of severe food poisoning. This has not only caused significant distress and health issues but also highlighted a serious lack of regard for customer safety and well-being on Mr D's part.

It has come to my attention that there have been multiple complaints from other customers regarding the same restaurant and similar incidents of food poisoning. Despite this, Mr D continues to support and promote this establishment, which suggests a prioritization of profit over customer health and safety. This is extremely disappointing and concerning, as it seems Mr D does not take sufficient action to ensure the food quality and safety of the restaurants they partner with.

In contrast, my experiences with Uber Eats have been considerably better. They appear to have a policy that places the customer's health and satisfaction first, which is something I find lacking in Mr D's approach. This incident has severely shaken my trust in Mr D, and I am seriously considering switching to services that seem to value their customers more.

I urge Mr D to:

Investigate the Restaurant: Please look into the food safety practices of [restaurant name] and take appropriate action to prevent future incidents. Customer Health Priority: Implement stricter guidelines and monitoring for the restaurants you endorse to ensure customer health is a priority. Compensation: A full refund on the food that was ordered and delivery fee. Policy Review: Review your policies regarding restaurant partnerships to ensure they align with a customer-first approach, similar to what competitors like Uber Eats offer.

I expect a prompt response to this complaint, detailing the steps Mr D will take to address these issues.

Please be advised that if I am not satisfied with the resolution provided by Mr D, I will not hesitate to refer this matter to the consumer protection board and involve my attorney to ensure my rights as a consumer are upheld. I expect a resolution that reflects the severity of the health risks posed by the negligence of both Mr D and the restaurant in question.

Sincerely,