Terrible service

<p>With numerous emails sent to Mr. D they have not communicated in any way, I even cc'd their director David Chait in the emails. Below is my complaint and the email I sent. Please note that this happened during my December Cape Town visit.</p> <p> </p> <p>Good day</p> <p>I placed an order on the 26th of December 2016 at around 7:37. My address is 6 Aurora street, Kirstonhof in Muizenberg, I am currently living here for a few days and enjoying my vacation in Cape Town.</p> <p>I ordered some seafood from a restaurant which the Mr D app suggested was around my area, I am not from around here and I am not really fami**** with this area but I punched in the address correctly.</p> <p>The order went through for the total value of R507.50, the delivery guy called me saying they couldn't find me at 6 Aurora Street, he asked whether it is "Street or Crescent" and I confirmed that it is street and that I am standing outside. He then asked me to confirm the area, I then told him that it is around Muizenberg. Unfortunately he advised me that they do not deliver in my area, filled with great dissapointment I then asked him what the solution and way forward is since it wasn't my problem that the app had errors processing my inputted address against my geographical location based on gps/in gps or whatever system it uses. He said he'll talk to the manager and he/she will call me back.</p> <p>*calling the client for confirmation before processing an order would really help.</p> <p>I eventually got a call back after 14min and it was a lady on the phone, she told me that I was the one at fault for entering the wrong address, I explained to her that I entered the correct address, the same address that I have used for Uber trips and always accurate. I asked for a refund but she explained that I can't get my money back because it's my fault, at this point I was still calm and explained to her what had happened and that she should put herself in my shoes. She consulted with her manager too and after 10 minutes of holding she said it's unfortunate that nothing can be done (What a surprise, nothing!!! I guess we'll have to see what the CPA says about that) she therefore said senior management is not available and that I should send an email to ********** <p>I am so disappointed that they did not even make any bit of effort to maybe say they'll go beyond means and deliver my food but they suggested that I should place my order again but they couldn't refund me, what do I look like? A white capitalist with millions to play with?</p> <p>All I need is my refund back as it is not my fault and I have to be compensated for the time I spent waiting for the food to be delivered, the efforts of listening to the bull**** explanations they gave me without any solutions, sleeping on an empty stomach. I have lost my confidence in your services.</p> <p>David please note that I have cc'd you in this email because I have your personal email address and you clearly understand the way to conduct business and retain customers.</p> <p>Please note that if this is not resolved to my satisfaction, I will not stop.</p>