Takealot Deliverys fail me

Good day I brought exercise machine two weeks back today I received a massage saying that my parcel will be delivered today then the delivery guy call me asking for directions then I give it to him he said he won’t deliver my parcel to the area where am staying because am stay far and I must come and pick the parcel by my own ,the I decided to call the branch at makhado Louistrichatdt to try to understand even the lady from the branch she said the same statement which was said by drive she said the deliver won’t be reach your distinination because am staying very ,I said why because I paid delivery they said the new law said all the delivery which are far need to be take by the owner am very disappointed with takealot Makhado’s branch they let me down ,the manager or supervisor she don’t deserve to run that branch she rude