Systems Fail

The systems are failing terribly. Firstly when a restaurant cannot supply what was ordered, they don't know to cancel ASAP so the customer can maybe change. The driver and customer is messed around terribly for hours. Then there is no way to actually complain. They ignore all system sent messages which disappear into the abyss... Any business needs to have an address with which to commincate, why do Mr D think they are special.