Super paid for and ****** by driver

Last night 10.06.2022 i placed an order via the app and paid for it online. Money deducted from my bank account and order placed. At around 19.27 I see the order has been collected from the store and then within a second it was cancelled. I was unable to chat to the driver since the order was cancelled from his side. Next step I call the store and the lady says he had collected my order. She helps by giving me his details and I call. He answers I asked where my order is he cuts the call. I call again the call gets cut off. I call for the 3rd time and his number is off. I then call Mr D and speak to someone there who reorders my meal and expected delivery is now 20:44 I leave work at 21:00. When I ask for the drivers details she says she's looking and then ends the call. My order arrived at 20:30 I was grateful and had my very late supper. I WhatsApped the previous guy to ask for my order he reads my messages and blocks me. The new delivery guy made contact before he delivered. I don't understand why Bheki couldn't do the same. Very upset that my order was ****** because it was paid for. I doubt I'll pay for orders online again.