So much for Customer Service

Good day<br> <br> I placed an order with [URL Removed] and they said it was to be delivered on Thursday, 3 December 2015 - it was not.<br> <br> I called your call centre and was informed that the parcel was delivered to the incorrect branch and this is the reason for the delay thus my package will only be delivered on Monday, After receiving the sms. I phoned the call centre and was informed that the package was at the branch in Rondebosch, Cape Town. I was also informed that I cannot collect the package from the Rondebosch branch as it is not policy.<br> <br> This is extremely inconvenient as I wanted to use the package on Thursday evening and now I have to wait and entire weekend for my package - I have to pay for someone else's mistake.<br> <br> I understand that things do happen but then Mr Delivery ought to ensure that the parcel is to be delivered the moment it arrives and is cleared - week nights or even weekends would suffice as waiting 7 days for a package that was initially promised to be delivered in 3 days is down right pathetic and I would expect going the extra mile for the customer.