Shoddy Service from MrD driver

We ordered food from Burger King Toti, MrD pitches at my office and the drinks have spilled and our food was soggy and we refused the order. The driver proceeds to stare at us with a blank look and we call MrD. While we are on the phone he meets another MrD driver and has a conversation. He is told by someone to wait here while we are on the phone with another person who says we should send him to burger king to replace the order. We inform him of this and he continues to stand here expecting us to take the food. Our office floor is a mess and he doesn't offer to clean up his mess and leaves a trail of softdrink all the way to the parking lot. This is very shoddy service and most of all disappointing.