Shoddy Service - bad attitude driver

I ordered food via MrD on 2 Jan. It took an hour to arrive and when it arrived it was ice cold and half of the order (food) was strewn all over the delivery bag, I naturally rejected the order. The driver was very arrogant and rude.

After a few lengthy calls, I managed to speak to JP from head office who replaced the order. I asked him that I do not want the same driver, which he promised that he will monitor the order to ensure that we didnt receive the same driver.

After 30 min (very impressed) the same driver arrived with hot food. I was a little annoyed that it was the same guy after being told it wont be - he was arrogant again to top it all.

JP also advised me that customer service would contact me, over 24 hours post incident and I have not been contacted.

I am very annoyed with the service we received.