Shocking Service (NOT RECOMMENDED)

If I can recommend for no one to make use of Mr D Food to help you avoid such horrible service.

Today ordered Nando’s at 10am for breakfast because I was at work and it was a convenience for me to have my food delivered, seeing it was a busy day. Never-the-less at 10.25am I received a call from the call Centre, telling me that some goods on my order was not in stock, I then changed my order and confirmed delivery and then awaited my order to arrive.

At about 10.35am I received a call from the driver who was very rude and abrupt, to which all he said was “Mr delivery” and when I saw there was no bike parked outside my work, I asked him where he was and he told me he was at a complex (which is my home address) so clearly the app isn’t working correctly in updating addresses or confirming the delivery address on checkout to make sure that the correct address is selected. But seeing my work was only 5km down the road, I asked him nicely if I could send him my location and have him deliver to my work address instead, he the dropped the call in my ear and I got a notification that my food was delivered and I must enjoy it.

So I called into the call centre and spoke to Joshua who informed me that he would email the delivery division to have my delivery address updated, the he would call me back shortly. After 20 mins of not hearing anything, I called back into the call centre and spoke to a lady who informed me that they will either replace my food or I would receive a refund. More time goes by and I receive a call from their delivery division department who advised me that they do not cover the area in which I work (even though I’ve had multiple deliveries in the past) and that the app should have advised me. I explained to him that the app didn’t explain any of this and it didn’t even confirm the current address. He then confirmed my work address and said the driver would be there to deliver shortly. Another 30 mins goes by and I phone in again to speak to Joshua, to which he then informs me that the delivery division have concluded that the driver can keep my delivery and they won’t be refunded me my money because I inserted the incorrect information, even through I was told that my delivery will take place and multiple consultants confirmed my work address on my profile. And this instruction was received from management.

Phoning in again, I spoke to management who advised that there was nothing more they can do because my order had already been place and they would clear my delivery address for future orders. So R300 spent and 3 hours and no delivery or food and I get told that my hard earned money was non-refundable because their app is working correctly and the fault was mine for not updating, after I phoned and explained numerous times and I was informed my delivery would take place.

I did get an email that they have reconsidered and my refund will take place, but I’m hesitant and will believe it when I see it and I would recommend everyone to rather make use of another service provider for delivery or at best, pay cash on delivery to make sure that they don’t rob you of your funds, when something goes wrong with your order.

A service that is supposed to make my life easier and more convenient kept my out of work, left my hungry and disrupted by day.