Shocking Service

I ordered a share bag of R249 with a delivery fee of R20 on Sat directly after loadshedding I gave an instruction to omit garnishee needless to say this was ignored. The staff didnt even bother to take note of this. Quite some time later I got a notification to advise that the delivery guy was outside. .. by the way standing at a different address. He opened the bag and apologized after i told him that the bags of food is wet and 1 cooldrink was completely empty as it fell over when he was doing the delivery. All he said was sorry .was on phone and left. I did tell him i was going to sort it out with mr D. I never knew what a hassle this will be. The customer service offered a R50 coupon for what? Is Mr Ds name really worth R50???? When i called the customer service today as well the gentleman by name of Jayden said he was going to refer to management for authorisationf for full refund and will send an email which never materialised. I then called again tonight held on for lile forever and eventually spoke to a lady by the name of Wasfieka Whio said that the pictures ia not sufficient. What more do they want if my dog didnt want to eat the gross soggy food do you really expect human shoudl eat this. . I bet you do as long as its not one of your family members correct? will never buy from Mr Delivery again..