Shocking service

I’m extremely disappointed with the service I received.

My order took almost 2 hours to arrive, with virtually no communication or updates regarding the delay. When I contacted the call centre, the service was equally frustrating — the response was slow, I was told I would receive a call back, and nobody followed up.

To make matters worse, when the food finally arrived, one of the meals was incorrect.

A long delay can happen occasionally, but the complete lack of communication, poor call-centre response and then receiving the wrong meal is simply unacceptable. The experience was frustrating from start to finish.

I would appreciate an explanation of what went wrong and, more importantly, how this is going to be addressed. I also expect appropriate compensation for the poor service and inconvenience caused.