Service, WHAT SERVICE?

On the 16th October 2017 FNB informed me that Mr Delivery would contact me as regards delivering my replacement bank cards. However, as of yesterday nobody had bothered to get in touch with me so I contacted FNB. AND EVEN THEY COULD NOT GET MR DELIVERY ON THE OHONE, so they sent them an email. Then today, Mr Deliver phoned, let the phone ring three times, and then hung up. But they did send an SMS with a reference number asking me to contact the call centre. After repeated attempts I have given up as you can for more than 15 minutes at a time without your call being picked up.

Unfortunately this reflects badly on FNB, (which has prompted another complaint), and maybe it is time for the bank to get the same couriers as Takealot to do their deliveries.