Service getting worse and worse

The fact that we get charged upto 30% more than normal menu price and restuarant pays commision to MrD and a delivery fee and when an order is delivered an hour late with ice cold food and items missing. The restuarant gets a bad name but actually they can prove that it is MrD at fault!!! And the best MrD can do is send an apology email . Day light ******* that is what it is. Totally unacceptable service. Looks like Uber eats is the way to go or even start a new delivery service.