Service delivery

We utilised the service for the second time considering we see a number of bikes whizzing by on a regular basis. We ordered food from a pizza place in Umhlanga which arrived cold. Driver had no clue about the location which is near a landmark and hard to miss. Second order was placed with strict religious/dietary requirements. Order is delivered with no regard for the specific blocks being completely prior to the order being placed. According to Mr Delivery they had no record of us completing the information. When it comes to food and you are allergic/vegan or whatever the requirements are it is of utmost importance that the order is correct. We contacted the call centre who kept us on hold, then dropped the call. Tried a few times. They felt their systems do not make errors. They were totally un-accomodating. Lack of customer service. Rude. Our order had to be given away. I stead of them liaising with the restaurant and making another delivery they never bothered to take into account the loss to the customer. Will not use their service due to the extremely poor customer service and lack of service delivery. Extremely disappointed as newcomers