Service Complaint: Delivery Issues and Driver Communication Problems

I am writing to express my dissatisfaction with the service I received from one of your delivery drivers on 18/12/2024. This is not the first time I have encountered issues with your service, and I feel compelled to bring these matters to your attention.

On the aforementioned date, I placed an order through Mr Delivery. The driver assigned to my delivery did not understand a single word of English, which made communication extremely difficult. Despite my efforts to explain my address, the driver was unable to locate my residence. To make matters worse, the driver did not have access to GPS, which is essential for efficient delivery service.

As a result, I had to walk nearly 800 meters to meet the driver and collect my order. This experience was highly frustrating and left a bad taste in my mouth. Given the high unemployment rate in South Africa, it is perplexing that Mr Delivery employs drivers who lack basic English communication skills, especially when there are many South Africans who are capable and in need of work.

I urge you to address these issues promptly. Ensuring that your drivers have a basic understanding of English and access to GPS would greatly improve the quality of your service. I hope that you will take my feedback seriously and make the necessary improvements to prevent such incidents in the future.