****,BAD SERVICE

Good Day, I have placed an order online, buying 3x streetwise online using Mr D to deliver, at 11:15 I PHONED MR D to find out where my order is , I was told its late it is coming. @12;45 I phoned again, I was told my order has been cancelled due to a driver who has initiated a chat with me and I never rep****, The only email i got was the one that stated that my order was cancelled, could not be delivered, I never got any communication from a driver informing me that he is outside, And why was I told that my order is late?Now I am asking for my refund, IM told theres is no refund..This is a ****, ridicolus I need my money back and i WOULD NEVER EVER USE YOUR SERVICES AGAIN.