Salty refund

On Saturday the 29th of June I placed an order on Mr delivery for Bin Rashied I ordered 2 loaded chicken kebab meals, When I received the food it was extremely salty, tasted like I drank sea water, not just a little salty it wasnt Edible, both of it, I called the restaurant and the lady apologised and said that I must log the complaint with Mr Delivery to get a refund, i tried calling several times And it’s always we experiencing high call volumes which will affect our response time, you may log a complaint online, I did, twice still no response and on Sunday again high call volumes and eventually I spoke to a lady who said she would escalate the matter and will email me shortly for the refund, it’s 3 days later and another query logged and no response, today I called and was told that they can’t see I spoke to someone on Sunday, there are no notes, uhm…sounds like a you problem, i have the date and time in my call log, but this agent tells me, sorry we don’t refund for salty food, are you kidding me? The food wasn’t edible at all, the only taste that even over powered the garlic pita it’s served on was salt salt salt salt salt salt, both of them, and I’m told that they don’t refund for salty when even the restaurant said I should, Several calls, 3 queries logged, waste of my time and phone bill to tell me that you don’t refund salty, agent said they would escalate to a manager, a manager that’s never available, and never calls back, whether it’s weekend or during the week, If you are servicing and operating then you should have a duty manager, common sense, evidently no one at Mr Delivery has any blind leading the blind, i want my money back