******* service

Mr D is honestly one of the worst food delivery apps I have ever used. I honestly don't understand why we even pay for the convenience because 65% of the time, I end having to either collect the order or end up receiving the incorrect order. If you had a look at my 'transaction history, you would see that in the past 2 months alone, I have had to be credited more than SIX times - if it's not an order being incorrect, it's the driver going MIA or your customer service agents not knowing how to resolve the issue. As we speak, I put in an order and cannot do something as simple as amend my order. I called the restaurant, they tell me to log a query, I call Mr D per the number provided when you log a query and they tell me I need to be transferred to restaurant support. I've been on the phone for more than thirty minutes. With whose airtime in Cyril's economy?? They then want to transfer me back to customer service. Really? Why is your app not equipped with SIMPLE functionalities like 'contact the restaurant', 'cancel my order'? Your communication with your patrons is also shocking; especially when orders are late. How are you only contacting me 30 minutes after my order was supposed to be delivered? If you can see that no driver is allocated atleast 10 minutes before my delivery time [should be based on proximity to restaurant], why not reach out and let me know? Simple things seem to be a struggle. Nothing but an inconvenience.