refund not paid almost a month disgusting service

on the first of march i ordered groceries from mr D app at pick and pay i had to wait 3 hours for the food to be delivered which had items missing i then followed up they said they will refund me for items they didnt have but made me pay for until today i havent recieved my money friday l spoke to Nikitta who is very *********** and made promises that friday id get my money until today nothing these people are money ****mers do not use their services