REFUND NIGHTMARE

I will NEVER EVER recommend their services to the worst of my enemies. These money hungry people are shameless, lack customer service and have questionable integrity.

On 30th May 2020 I made an order from a food store literally less than 10 mins drive from my place. The delivery guy rode his bike and stopped few mins from my block of apartment. However, standing outside I could not see him. I called him and told him to drive Closer as he stopped way too early and gave him cues on what to lookout for and told him it should not take him more than 3 mins to get to me. Mind you I have never had an issue with my address before. So after few minutes I called him and asked where he was he said he is now on the opposite direction over 15 mins away. To assist him I literally shared my location with him on WhatsApp which he said he got. Few minutes later no sign of the guy. I called him and he said finally his GPS said my shared location does not exist: how is that possible?.... To further assist I literally typed the name of a popular spot right at the doorstep of my building so he won’t miss it and he said “his app says it doesn’t exist and google has no clue of what that place is”... how on earth can google tell him it has no clue of what bootleggers is?... after 1h20 mins I just gave up and told him I want my refund. The call center called me asking me to confirm my address 10 mins later and I told the story and said 1h30 mins later I want a refund as this was not working the driver obviously did not know how to use the map. Hence he is a bad delivery guy.

It has been such a NIGHTMARE to get a refund. I have emailed, called and had to apply pressure to be refunded. To think I tipped them irks me.

Use other delivery Apps BUT NOT THIS ONE. They are not honest people at all and will frustrate you beyond your understanding.