Rediculous policies!

We just had a very unpleasant experience with Mr D. A friend placed an order for us from my house but forgot to change from her address to ours. We contacted Mr D to try rectify the problem. The first person we contacted simply said they couldn't do anything and hung the phone up. The second person was a bit more helpful but still couldn't help us becasue of MR D's rediculous ploiceies. She couldn't change the address because our house was more than 500 meters away from the restaurant, so our options were to either go and meet the driver 500 meters from the restaurant (we might as well have just gone and picked the damned order up ourselves) or to have it delivered to the incorrect address. So despite being in the same suburb, 1.4 km away from the restaurant, Mr D couldn't change our order and would rather have the driver drive passed my house and then a further 10km to our friends house. I cannot understand the logic, surely we are not the first and will not be the last customers to make this error. At the very least you should allow changes to the address within the same suburb as the restaurant or original address. With the insane markups and delivery charges you'd think a company would at least be a little more customer centric with their policies!