Putting the customer First

Absolutely amazing experience . The driver had collected my order that i placed using the app on my cell . The drivers car broke down and could not complete the delivery -- the driver Samantha did call me to tell me her car had broken down . i called Mr delivery on her behalf --- they answered my call almost immediately . I was called within a few min to ask if i had received my delivery from another number and i acknowledged that i hadn't - this was almost an hour and twenty after the order was place . Amazingly on the App i got a notification stating (Order Cancelled ) this means that Mr Delivery had pre Paid for my order and because of circumstance beyond control they cancelled the order and did not charge me at all . The app then gives you an option to call Mr Delivery and i did - they answered immediately and said i'm welcome to place another order -- this i did .