Poorest customer feedback in the industry

On 25 October 2020 I ordered a family dinner takeout from the Taj Mahal restaurant through Mr Delivery. When my food arrived the contents of one food container was spilled out, into the plastic bag that is used to carry the food container.

When I asked the driver / delivery guy to explain the situation he blamed the restaurant by saying their packaging is not of good quality. I paid for the transaction online including a tip for the driver out of goodwill before receiving the food to my greatest disappointment.

I reported this to the channels provided and received an email from a person named Chivano Frans. He asked that I provide more information including photos if possible which I did on the same day.

It is now more than a full month later and I have not received any feedback on this. This is for sure the poorest form of customer service in this industry.