Poor systems, poor communication, poor response to failed service delivery

The order tracking feature on the Mr D app is a waste of time if it does not update the status of the order in real time (this is not the first time i have had this issue).

My order last night, for whatever reason could not be completed, but this was not communicated on the app. I just happened to have my mailbox open and saw an email that my order was cancelled. If this was actually communicated on the app or simply just a proper status update, i could have made alternative plans for my supper.

I received a phone call about 2 hours after my order was placed blaming the restaurant for not being able to fulfill my order and giving an empty meaningless apology without any corrective action. Effectively, Mr D response tothe situation is: "Your order failed, tough luck, not our fault, not our problem".

I understand that things beyond your control can go wrong, but I placed an order on YOUR platform. My transaction is with Mr D. Calling me to say say that it's the restaurant's fault doesn't mean anything to me. Mr D failed to deliver on its promise. and did nothing more than shrug its shoulders in response.

Also note, I am still waiting on my refund.

All in all, poor systems and poor communication. These experiences certainly makes me think twice about using your platform the next time i want to order a meal.