Poor service

Extremely poor service. Due to having a volume of customers they do not have customers service as a standard in there manner in which they deal with clients. When it comes to debiting a clients account they immediately do so but cannot refund a client immediately. Shift the blame to the banks but they are the merchant and need to refund a client if there is a failure on the order. I order a item, I had to phone and track my own order, thereafter be sent an email to say order unsuccessful. Order was for goods to attend a family get together and no good was received plus I am out of pocket for the next 5 days. When contacted MrD spoke to a lady who basically was like a robot, I understand no management was able to assist, they with make a note to contact me. Honestly poor service delivery a customer is just a number.