Poor Service

I ordered a Credit card from FNB on the 12-01-2016. Was advised by FNB that my card was sent to MR D for delivery. On the 14-01-2016, I contacted MrD and was advised by a consultant that my card will be delivered to my home adress between 18:30 and 19:00 on the 15-01-2016. I also received an SMS stating the same. I waited for my delivery as promised, but never received it, nor did i receive a call to advise it wont be delivered. On Sat 16-01-2016 i contacted the call centre and was advised the the delivery was cancelled as the delivery adress was in a \dangerous area". I then requested if my card can be delivered to the Parktown branch on Monday 18-01-2015"