POOR MR DELIVERY CUSTOMER SERVICE

I am highly disappointed with the service delivery of Mr D, as they area leading Service provider. I made an order for Pedros full chicken, sprinkled flavour, and garlic rolls, upon reviving the meal the chips was stale and as if it was the ends of the chips, stale and tattered roles were given to us, one sachet of sauce was giving to us with a full meal, the chicken almost as good as a boiled meal. We called Mr D only to find that We was asked for pics of the meal and told they will get back to us, once they got back to us they said they could only offer us a R50 Voucher in contrast to a meal of R200 meal. We asked to speak to a manger and hours and hours later we got no response. Finally we called again only to speak to an angent who followed up on our delivery number to say “this is not proof enough and we cannot taste the food in order to tell whether what “me the client” is saying is truthful , after going back and forth speaking to someone who is very impolite and impossible to be told we cannot speak to a manager and cannot be reimbursed. This is very insane considering we constantly use the Mr D app and we are customers of Mr D and not Pedros and they expect us to be reimbursed with just a measly R50 which would only cover the cost of delivery fees. I am most disappointed and dishearten with the lack of customer service from Mr D. They should not render a public service if they cannot follow through with helping good paying and daily customers. They did NOT MEET THE NEEDS AND REQUIREMENTS OF THE CUSTOMER AND COMPLETELY DISREGARDED what we have said.