Poor customer service Mr D Food

On Thursday, 31st May 2018 I tried to place an order using the mr delivery food app however it was unsuccessful... however, money was taken off my account. I contacted the call centre twice on the same day and was promised a refund... I received an email from Kelly Baloyi which read as follows: “This is to confirm that a refund request for your order has been sent to the Mr D Food finance team.

Order Number: DFD ********** Value: R150.48”

But yesterday I received another email from Lynette van den Heever, “This is to confirm that a refund request for your order has been received by the Mr D Food finance team. Our attempts to refund this order have, however, been unsuccessful:

Order Number: DFD ********** Value: R150.48

As we make use of a secure third-party payments provider, we do not store customer banking details. We would therefore appreciate it if you could respond to this email with your banking details, which will allow us to make payment via an EFT. Alternatively, if you would prefer a promo code to the value of your order, please let us know and we will create one for you.

We sincerely apologise for any inconvenience caused”... I have sent my banking details as requested and no one has gotten back to me to confirm receipt of my banking details or when the eft will be processed... I’m highly disappointed by Mr D Foods lack of customer service and focus.... I want my refund processed immediately....