Poor customer service and application support

In this day an age, it's amazing that a business can't get the basics right. I placed my order with Mr Delivery and my order was over an hour late. I can be patient if there's a delay but here's the problem, nobody contacts u to inform u that ur Delivery is going to be late, the application has no other option to contact customer service other than to make a call at your own cost, further to the Delivery fee you are already paying. Responding via the email option informs you that you can track your order on the application only. Then your back at the application that gives you no option but to make a call. The frustration is infuriating. This is not service and this is not treating customers fairly. This is exploiting customers and showing your absolute disregard for the customers who pay for a service which you fail to deliver. If you care about your customers, revisit your processes and show some care, it's the absolute bare minimum you can do.